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Duke Energy suspends rebate program
The Associated Press//December 7, 2015//
Listen to this articleCHARLOTTE – A Seattle company that has been processing rebates to Duke Energy customers who donate old appliances has gone out of business, leaving thousands of Duke customers in North Carolina and elsewhere with bounced rebate checks and defunct refrigerators.
The News and Observer of Raleigh reports in a letter filed Dec. 2 with the N.C. Utilities Commission, Duke says the unexpected insolvency of Jaco Environmental has stranded customers of multiple utilities in 35 states.
Duke has vowed to reimburse all affected customers with their $50 rebates and to make up any bank charges for bounced checks. The company has temporarily suspended its appliance recycling program until it can find another contractor to administrate the service.
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