80% consumers expect better customer service during COVID-19, finds Hiver research (access required)

By: Staff Report December 28, 2020

As the COVID-19 pandemic continues, more than 80% of consumers in the US expect customer support to get more empathetic or more responsive, and in some cases, both, according to the findings of the report 'Customer Support Through The Eyes of Consumers in 2020' published by Hiver. Hiver, a global customer service solution, surveyed 1000 respondents ...

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80% consumers expect better customer service during COVID-19, finds Hiver research

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