Mortgage servicer satisfaction plateaus as reputation declines, J.D. Power finds (access required)

Breaking a multiyear trend of steady improvements, mortgage servicer satisfaction has stalled in 2017, as customers have significant declines in their overall brand perceptions, according to the J.D. Power 2017 U.S. Primary Mortgage Servicer Satisfaction Study,SM released today. The decline in brand perceptions is driven primarily by a significant increase in the number of customers ...

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Mortgage servicer satisfaction plateaus as reputation declines, J.D. Power finds

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