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NY settles with Lowe’s Home Center for flooring refunds

ALBANY, N.Y. (AP) — New York’s attorney general has reached a settlement with Lowe’s Home Center LLC to refund up to 10 percent of flooring installation fees paid by more than 16,000 customers.

Attorney General Eric Schneiderman says Lowe’s, with 64 New York stores, overcharged with a deceptive sales practice that it agreed to halt in the state.

He says Lowe’s offered installation of carpeting, tile, wood and laminate flooring at square-foot rate that was applied to materials bought, not those actually installed.

Under the agreement, the Mooresville, North Carolina company will return up to $1.1 million in cash refunds and pay $900,000 to the state.

Customers who paid the fees from 2009 to 2012 are eligible.

Lowe’s says it mailed affected customers and in 2012 began making detailed written descriptions in flooring agreements.

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