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City of Charlotte inks $118,012 deal for fire department dispatching technology

The city of Charlotte is expanding its use of Huntsville, Ala.-based Intergraph’s computer-aided dispatching technology to the fire department.

In the first year, the city will pay Intergraph $118,012 for the fire department’s use of the service, the city said. That’s on top of the city’s annual payment of $347,697 to Intergraph for the Charlotte-Mecklenburg Police Department’s use of the service.

The city said the maintenance and support agreement for the fire department will have a certain percentage cap for cost increases per year. The city did not provide the percentage value of the cap.

The annual cap for the police department’s use of the service is 8 percent, the city said.

Intergraph said the city will use its services to include call-taking and dispatching at the fire department, in a move that will improve communications between the fire and police departments.

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