You may have reached this page due to new security upgrades that have been implemented regarding multiple user logins. For security reasons, only one user is able to be signed in to an account per session. If multiple users at a single site need online access, please contact firstname.lastname@example.org for firm access reduced pricing. If, however, you believe your login information has been compromised, please call customer service at 1-800-451-9998 to determine how to reset your password. Already a paid subscriber but not registered for online access yet? For instructions on how to get premium web access, click here.
Under the microscope: In tough economy, Charlotte businesses facing more scrutiny
By Caitlin Coakley Typically, during a recession a company can go one of two ways to try to keep its revenue the same as during an economic boom: It could put extra focus on making customers happy and try to avoid contract clauses or policies that may upset them, or it could become less scrupulous in an attempt to get as much money it can out of customers. This time around, Tom Bartholomy, president of the Southern Piedmont/Charlotte chapter of the Better Business Bureau, said businesses are being more respectful of their prospective customers’ awareness. And that might not be a bad idea, as BBB data suggests consumers are doing more digging up on businesses. According to a Charlotte BBB midyear report published July 9, there has been a 76 percent increase in consumer inquiries over the same period last year. From 2005 to 2009, customer inquiries increased 291 percent, from 260,169 to more than 1 million. Inquiries rose 72 percent from 2006 to 2007 — the biggest increase from one full year to the next since 2005 — and 71 percent from 2007 to 2008.