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DOL speeds up probes; labor skeptical (access required)

By Caitlin Coakley NORTH CAROLINA —  By retooling its procedures, the North Carolina Department of Labor should be able to resolve complaints faster and make more field visits in the upcoming fiscal year, Wage and Hour Administrator Jim Taylor says. “In the past, if it even appeared to be something that we would investigate, we’d take the complaint,” Taylor said. “In the last year, we’ve been more selective in that screening and asked more questions.” The wage and hour division deals with complaints such as unpaid overtime, unfair wages and reneged-upon promises by employers. Before the new procedures, a complaint often would sit for three to six months before an investigator could get to it, Taylor said. Then, the initial contact might determine that the complaint wasn’t even in the state jurisdiction.

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